Privacy Policy

JusticeText Inc. (“JusticeText,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy (this “Policy”) sets out the basis on which we collect, use, process, share, and protect information related to your use of the System, how you can get access to this information, and your choices with respect to this information. Capitalized terms used but not defined herein have the meanings set forth in our Terms of Service. The primary governing law of this Policy is that of the State of Delaware, United StateOnly individuals ages 18 and older may use the System. If we learn that an account is being used by an individual under the age of 18, that account will be immediately terminated and its data deleted. If you become aware that an individual under the age of 18 has provided us with personal information, please contact us using the details below so that we can take appropriate action. 

 Please note that you must read and agree to the terms and conditions of this Policy before you use the System. If you do not agree to the terms and conditions of this Policy, then you shall NOT use any part of the System.   

What data do we collect?

 A. Personal information  

We collect and use information like your name, organization or employer, email address, law licensing state, mailing address, phone number, username, and password to personalize your experience on the System, give you access to the System, and communicate with you. You provide this information to us.   

 B. Usage and purchase history 

We retain information about your use of audio and video processing time within the System as well as information about subscriptions you may have purchased in the past. We generate this information based on your subscriptions and your activity within the System. We also keep a record of your communications with the System, which is information that either you generate or we collect.  

 C. User Content 

The System’s central functionality consists of your ability to upload User Content, including audio and video recordings, in order to generate automated transcriptions. You can then interact with, edit, tag, describe, or download this User Content and accompanying transcriptions. You provide this User Content.   

 D. Information from third parties 

Information you provide to or through third parties (as described below) when using the System may be provided to JusticeText by the third party, including login information for the third-party services. See below as well as our Terms of Service for more information about how the System interacts with third parties.  

 E. User behavior and electronic identifiers 

We may collect information about your behavior while using the System and the devices you use to access the System, including mobile device UDID and IMEI numbers, operating system, browser type, screen size, or similar types of data. Our servers or those of our third-party service providers generate this information automatically when you use the System. JusticeText uses this information to provide you with customer support, to enhance system administration, to tailor your experience with the System, and to assist communication. In addition, we store any metadata and user analytics associated with your account. Metadata you may create on the System can include your geolocation, the type of content you consumed while using the System, time you spent using the System or any component thereof, and when you accessed the System. You provide this information, and/or we collect this information about your behavior using the above stated electronic identifiers and similar technologies, or we obtain it from applicable third party service providers.  

F. Cookies

We or our third-party service providers may store cookies (small text files managed by your web browser) on your computer or mobile device in order to improve your experience with the System. Examples include: recognizing you when you return to the System, maintaining data you have entered across multiple sessions, and storing information about your personal preferences. We or our third-party service providers may also use the information collected to generate and compile statistics about our users and their use of the System. Examples of use of these statistics include: monitoring traffic and analyzing trends, developing marketing programs, detecting and preventing fraud or security incidents, and improving our System design. Cookies may include pixel tags, web beacons, local storage, and similar tracking technologies. 

 If you don’t want our System to collect information using cookies, you can change your web browser settings to reject cookies from the System or to alert you before a cookie is placed on your computer. Each browser is different, so you should check your browser’s “Help” menu to learn how to change your cookie preferences. Unless you have adjusted your browser’s settings so that it will refuse cookies, the System may issue cookies when you visit the System. Please note that cookie-based opt-outs only apply to the specific computer and browser on which the opt-out cookie is applied. If you accept a cookie, you can delete it at any time through your web browser. If you choose not to accept cookies, though, you may not be able to enjoy all the features available on the System.  

How do we use your data?

In order to minimize any required disclosures of your identifiable information, we limit the data we collect to that which is necessary to deliver and improve our services. We have policies, procedures, and other safeguards in place to help protect it from improper use and disclosure. The following categories describe the ways in which we may use your identifiable information. 

A. Disclosure at your request  

We may disclose information relating to your use of the System as and when requested by you. This disclosure at your request may require your written authorization. 

B. System operation

We may use your identifiable information and User Content to offer the automated transcription and editing services you select within the System. We may use your information to allow you to display, save, or export the product of your work within the System. We may also use your information to share your data or work product with other users upon your request or according to your account preferences (for example, another member of your organization).  

C. Internal operations emails and improvements 

We may use your identifiable information in connection with providing services for our internal operations, which include administration, eligibility, determinations, user account maintenance, customer service, analytics, and various activities that assess and improve the quality and efficacy of the service that we deliver to you. Your data may be used to develop new features, update the System available to you, diagnose and fix technological problems, personalize your experience while using the System, help you efficiently access your information after you log in, and remember your information so you will not have to re-enter it during your visit or the next time you visit the System. Your data may also be used to maintain and service your account, monitor metrics such as usage and traffic with respect to accounts, files or features, carry out automatic software updates, and detect violations of our Terms of Service. 

D. Emails  

We may receive a confirmation when you open an email from us or click on a link in an email, if your computer supports this type of program. We use this confirmation to help us make emails more interesting and engaging. When you receive an email from us, you can opt out of receiving further emails by following the included instructions to unsubscribe. However, by opting out of further email communications after you sign up, you may limit program reminders and other valuable program content and components.  

E. Reminders and notifications  

We may use your identifiable information to send you notifications to interact with or complete tasks relating to your use of the System. You also may receive alerts and updates within our System regarding services or your account. To opt out of receiving these alerts and updates, you may change your account preferences or discontinue use of the System. 

F. Compliance with law and regulation

We may use data in our System, including your identifiable information, to meet our own legal obligations. These may include, but are not limited to, regulatory disclosures, court orders, and compliance with local, state, and federal law.  

How do we store your data?

We care about the security of your information and use commercially reasonable safeguards to help keep the information collected through the System secure and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to the System. However, we cannot ensure the security of any information you transmit to us or the System or guarantee that information on the System may not be accessed, disclosed, altered, or destroyed. 

Information you provide to us is stored in encrypted form on secure servers located in the U.S., which are owned and operated by Amazon Web Services (“AWS”). AWS is an industry leader in
the provision of hosting services and cloud security. You can learn more about AWS by visiting their webpage here

Your data may be transferred to, and stored at, destinations other than our principal office or the location where you are based by staff who work for JusticeText or by the System while in use. Such staff may be engaged in the provision of support services, among other things. By submitting your personal data, you agree to this transfer, storing, or processing. 

Please do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and us, at all times. Your privacy settings may also be affected by service changes made by a third-party common storage provider you connect to the System. We are not responsible for the functionality, privacy, or security measures of any other organization.  

Your rights  

Users of the System have certain specific privacy rights with regard to their information. You make choices with respect to those rights through your settings in your account within the System or by contacting us as directed in this Policy.  

There may be times when we are unable to fulfill your request – for example, if providing access to your personal information would reveal confidential commercial or proprietary information or personal information about someone else (and we cannot separate your data), if we are prohibited by law from disclosing the information, or if we have a legal obligation to retain certain data. We may require additional personal information from you for the purposes of verifying your identity and rights. 

If you are a resident of California, please see Section 6 below. 

A. Right to access  

You have the right to view all personal information that JusticeText has collected about you. You can view request this information at any time by contacting JusticeText at team@justicetext.com.   

B. Right to accuracy  

You have the right to ensure that the data we have stored is accurate. In some cases, the System allows you to directly modify your own information. However, if there is incorrect data within the System that you are not able to change, please contact JusticeText at team@justicetext.com and we will work wi th you to update this information.  

C. Right to deletion  

While you control how long your account remains active, canceling a subscription or terminating an account will result in the deletion of your data, subject to the last sentence of this paragraph. You also have the right to request deletion of all of your data within the System, subject to the last sentence of this paragraph. To request your data be deleted, please contact JusticeText at team@justicetext.com. In most cases, thi s request will be completed within 30 days. If circumstances require a delay in this deletion, JusticeText will notify you and explain the reason for the delay. When you delete your account it will no longer be accessible by you. Note that in some cases, there may be a legal requirement for JusticeText to retain your data. JusticeText will notify you directly if this is the case. Note that JusticeText may also retain aggregate usage statistics for research or publicity purposes and some Usage Data may be indirectly retained in de-identified form by the Company. 

D. Right to withdraw consent  

A user of the System has the right to withdraw their consent at any time by contacting JusticeText at team@justicetext.com. Please note that w ithout consent to process your data, we will be unable to successfully deliver JusticeText services to you. As described above, you may also withdraw your consent to receive JusticeText communications, such as emails. You may also limit or reject cookies at any time through your web browser settings as described above. 

E. Right to notification of disclosure and breach  

In addition to the right to request notification about disclosures of your data, specified in the “right to access” section above, we will notify you as required by law if there has been a breach of the security of your identifiable information.  

F. Concerns or complaints  

If you believe that any of your rights with respect to your or others’ identifiable information have been violated by JusticeText, our employees, or our agents, please contact JusticeText at team@justicetext.com

California resident privacy rights  

This Section 6 applies only to California residents. Section 1 sets forth the categories of personal information that we collect and process about you, a description of each category, and the sources from which we obtain each category. Under the California Consumer Privacy Act (“CCPA”), you have a right to request information about our collection, use, disclosure, and sale of your personal information over the prior 12 months. You can make this request twice within a 12-month period, and JusticeText will respond within 45 days of receiving your request. You can ask that we provide you with the following information: 

  • Categories of and specific pieces of personal information we have collected about you; 
  • Categories of sources from which we collect personal information; 
  • Purposes or use for collecting, using, or selling personal information; 
  • Categories of third parties with which we share personal information; 
  • Categories of personal information disclosed about you for a business purpose; 
  • If applicable, categories of personal information sold or disclosed about you and the categories of third parties to which the personal information was sold or disclosed, by category or categories of personal information for each third party to which the personal information was sold or disclosed; 
  • The categories of information we have disclosed to any third party for any third-party direct marketing purposes during the preceding year; and
  • The names and addresses of third parties that received such information, or if the nature of their business cannot be determined from the name, then examples of the products or services marketed.  

You have the right to request that JusticeText delete any personal information we have collected from you or maintain about you, subject to certain exceptions as described above. If you request that we delete your personal information, we will do so except to the extent we determine that we need the information for a business purpose and have a legal right to maintain it, in which case we will inform you of that legal exception. 

We will not discriminate against you for exercising any of your CCPA rights. Unless otherwise permitted by the CCPA, we will not do any of the following because you request to know, access, or delete your information or opt out of its sale: 

  • Deny you goods or services; 
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; 
  • Provide you a different level or quality of goods or services; or 
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. 

You may make such a request by contacting us in writing by email to team@justicetext.com. At this time, Just iceText does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to monitor and review new technologies and will modify this Policy accordingly in the event of a change. 

Amending this policy  

We reserve the right to revise this Policy at any time. The revised Policy will be effective immediately upon posting to www.JusticeText.com. All users will receive an email notification that the Policy has been revised. Your continued use of the System following the effective date of the revised Policy constitutes your agreement to abide by the Policy as revised. Questions relating to revisions to this Policy may be addressed to JusticeText.

Contact information 

Customer Service
5 Ravenna
Irvine, CA 92614
team@justicetext.com   

Who has access to your data and when do we share it with third parties?

JusticeText understands that your identifiable information is private and personal and is dedicated to maintaining its confidentiality and integrity. While JusticeText will never sell or rent your data, we may disclose your data to persons and entities outside of JusticeText, as described below.   

 A. Third-party service providers  

We disclose your information to third-party service providers that contract with us. Examples of third- party service providers that we contract with include accounting services, server and email delivery providers, marketing partners, analytics providers, vendors, financial and payment processing providers, and other business partners and reputable companies in the industry who subcontract with us.  

We may also share data or content directly with these or other third parties as and when requested by you, including to share content with other users or notify them to create user accounts. Such requests and authorization may be obtained through the System, your written authorization, or your interactions with emails or notifications. 

If you choose to buy products, services, or subscriptions through the System, you acknowledge and agree that we may use certain third-party vendors and service providers to process payments, manage debit and credit card information and detect and prevent fraud, and may also collect information ourselves about that specific purchase such as the purchase date, purchase totals, and product types, as well as your postal address. You provide this information. JusticeText is a service provider. We are not a bank, credit union, payment processor or other financial institution. Subscriptions and products are purchased via a third-party payment vendor, which is Stripe. Transactions processed via the System may be subject to the terms and conditions and privacy policies of the applicable payment vendor. We may share your information with payment vendors to the extent necessary to allow them to process the appropriate payments. 

JusticeText uses a number of other third-party providers to enable the technical features of the System, including, but not limited to, providers for transcription algorithms, database platforms, software for user onboarding and feedback collection, and real-time user support and crash monitoring services. Each of these third-party providers handles user data in accordance with their own privacy policies while it is being processed. We do not control and are not responsible for the privacy practices of these third parties, and the information practices of these third parties are not covered by this Policy. We encourage you to read the privacy policies of all third parties associated with JusticeText or that you wish to use to fully understand your experience on, and treatment of your data by, the System. Additional information about third-party service providers can be obtained by contacting us using the details provided below. 

If you choose to upload or download files to or from the System using a third-party common storage provider of your choosing, such as Microsoft OneDrive, Dropbox, or Google Drive, we may also share data including log in information you enter for this common storage provider, authentication tokens, and the uploaded/downloaded files with this common storage provider. 

B. As required by law  

Certain laws permit or require certain uses and disclosures of identifiable information in order to facilitate, for example, compliance with law enforcement. In these instances, JusticeText will only disclose your identifiable information to the extent the law requires. JusticeText may also disclose your information in order to enforce terms included in this Policy or in our Terms of Service.  

C. For research and publicity purposes  

JusticeText may include your data in aggregated data sets shared with research partners, current or prospective funding sources, or customer marketing materials. In these sets, your data will not be personally identifiable and would be used for supporting generalized statements (e.g., “users currently process an average of X hours of video per month”).  

D. Transfer of business assets  

In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. If JusticeText or substantially all of its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets. This Policy would continue in effect following the effective date of such transaction, until such time as the prospective buyer changes it, in which case the prospective buyer would be required to notify you of any changes. 

E. To protect the security and integrity of our System 

Improving and monitoring the security of our System may involve analyzing our users’ data and how the data interacts with our System. Such use may be conducted by JusticeText personnel or expert third-party service providers. Protecting the security and integrity of the system includes detection of violations of our Terms of Service, detecting fraud or illegal activity, diagnosing or fixing technology problems, or monitoring or improving the overall effectiveness of our System.